By Isaiah Eka
The National Emergency Management Agency (NEMA) has reiterated its commitment to efficient response and management of emergency situations in the country.
The Director-General, Zabuida Umar made the statement at the 2025 Customer Service Week celebration in Uyo on Friday.
Speaking at the event with the theme “Mission: Possible” Umar said that NEMA was committed to providing timely and efficient emergency response to Nigerians.
Represented by Mrs Mmandu Aisueni, the Head, Operations, Akwa Ibom Office, Umar stated that the agency’s dedication to delivering exceptional service could not be over emphasised.
“We are committed to always exude professionalism, empathy and accountability while managing emergencies and disasters.
“Our approach gives priority to the needs of Nigerians whose lives and livelihoods depend on NEMA’s efficiency and professionalism,” she said.
The NEMA D-G further stated that emergencies and disasters required timely response and management because they happen without notice.
She said that NEMA would continue to focus on quality assurance and compliance with humanitarian service delivery in order to ensure that relief efforts reached the right people at the right time.
“In responding to disasters, coordinating humanitarian relief, managing internally displaced persons, or strengthening community resilience, our success is measured by the trust and satisfaction of the people we serve.
“NEMA’s customer service is not just a department but the heart of its mandate, driven by values of empathy, professionalism, and accountability,” she said.
Umar called urged partners and stakeholders to support the strengthening of the agency’s service culture so that every Nigerian would feel heard, valued, and supported.
Mrs Enenwan Afangide, NEMA, Verification Officer in Akwa Ibom, said that the customer service week served as a reminder that quality service was critical to disaster management.
In his remarks, Mr Umoh Antia, the Branch Secretary, Nigerian Red Cross, called for an acceptable quality standard in rendering public service in the country.
