In a major step toward strengthening Nigeria’s digital infrastructure and improving service delivery across both public and private sectors, Galaxy Backbone Limited and Simba Infrastructure Limited have signed strategic agreements to deploy hosted Unified Communications (UC) and hosted call centre solutions across all 36 states of the Federation.
The partnership is aimed at transforming how organisations communicate, collaborate, and engage with citizens, with both institutions positioning the initiative as a critical driver of Nigeria’s ongoing digital transformation agenda.
According to details of the agreement, the deployment of Hosted Unified Communications and Hosted Call Centre Solutions will be extended to government agencies, enterprises, and private sector organisations nationwide. The goal is to create a seamless communication ecosystem that enhances interactions between government institutions and citizens while also improving efficiency in business operations.
Officials familiar with the development said the initiative is expected to significantly reduce communication bottlenecks, improve customer experience in public service delivery, and support real-time engagement across multiple sectors.
A statement released by the Public Affairs Department of Galaxy Backbone highlighted that the collaboration combines the strengths of both organisations to deliver a robust national communications framework.
The statement noted that the partnership brings together “Simba Infrastructure’s deep expertise in converged communication technologies, systems integration, and private-sector engagement with Galaxy Backbone’s trusted government relationships, world-class Tier III and Tier IV data centre infrastructure, and an extensive fibre-optic network spanning 30 states and the Federal Capital Territory.”
This combination, according to stakeholders, is expected to accelerate the adoption of modern communication tools across government institutions while ensuring scalability, security, and reliability.
Galaxy Backbone, as the Federal Government’s ICT backbone provider, already operates critical digital infrastructure supporting ministries, departments, and agencies (MDAs) across Nigeria. Simba Infrastructure, on the other hand, is known for delivering enterprise-level communication solutions, including customer experience platforms and integrated ICT systems for large organisations.
One of the key expected outcomes of the partnership is the modernization of how government agencies engage with citizens.
The hosted call centre solution will enable faster response times, improved complaint resolution systems, and centralized communication channels that can be accessed from different parts of the country.
Analysts say this could mark a shift away from fragmented communication systems toward a unified platform where citizens can interact with government services more efficiently.
The Unified Communications system will also allow organisations to integrate voice, video, messaging, and collaboration tools into a single platform, improving coordination within agencies and reducing operational delays.
Nigeria’s digital transformation drive has increasingly focused on expanding broadband access, strengthening data infrastructure, and improving connectivity across states. With Galaxy Backbone’s fibre-optic network already spanning 30 states and the Federal Capital Territory, the new deployment is expected to ride on existing infrastructure while extending digital reach to underserved areas.
The initiative is also expected to support Nigeria’s broader goal of building a knowledge-based economy, where digital services play a central role in governance, commerce, and public administration.
Beyond government institutions, the agreement also opens opportunities for private sector organisations to leverage the hosted communication platforms. Businesses are expected to benefit from improved customer engagement tools, scalable call centre solutions, and more reliable communication infrastructure.
Industry experts believe that the collaboration could reduce operational costs for organisations while improving productivity through automation and integrated communication systems.
Stakeholders in the ICT sector have described the agreement as another milestone in Nigeria’s journey toward digital governance. By integrating advanced communication technologies into public administration systems, the initiative is expected to support transparency, accountability, and faster service delivery.
As implementation begins across the federation, attention will now shift to deployment timelines, capacity building, and the extent to which government agencies and private organisations adopt the new systems.
For many observers, the partnership between Galaxy Backbone and Simba Infrastructure represents more than a technical agreement, it signals a broader push to reposition Nigeria’s communication infrastructure for a more connected and digitally enabled future.
